The Water Damage Restoration Process

Water Repair Process with SERVPRO of Scarsdale / Mount Vernon 

Water damage comes in many forms. Whether that be a heavy storm, flooding, or leaks caused from your appliances etc. the process remains relatively the same. No matter what extent of water damage your property experiences, our professionals are trained to handle the aftermath and begin the restoration process. SERVPRO of Scarsdale / Mount Vernon uses the same 6 step process outlined below for each water damage restoration job. While our main goal is always to restore your property back to pre-damage conditions, we want to outline each step for a deeper understanding. We are always available 24/7 to discuss this process more in depth with you if you have any questions call us at (914) 699-5181

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Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

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